Terms &
conditions.

Who we are

StreetRelease is a clothing and culture brand based in Northern Ireland. These terms apply to consumer purchases through our website.

Seller

Streetrelease.uk

Returns address

Email us prior to returning goods

Email

[email protected]

Telephone

+44 0739 7859690

Prices are shown in GBP (£), including applicable taxes. Any delivery charge is shown before you complete payment.

Orders & payment

These terms apply to consumer purchases of clothing and accessories from our online shop. Check the description, size, colour, price and delivery details before ordering, and give us an accurate delivery address and contact email.

An order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation; that is when the sales contract is formed. If we cannot accept an order, we will tell you and refund any payment taken for it promptly. Check individual product information for pre-order dispatch dates.

The total price, applicable taxes and delivery charges are shown before you pay. Payment methods available for your order are shown at checkout. If we discover a pricing error before accepting your order, we will contact you to confirm the correct price or cancel and refund it; we will not increase a price without your agreement.

Our products

Read the size guide, material details and care instructions for each item. Any intentional print or finish variations will be explained in the listing.

Where a product is genuinely personalised or made to your individual specifications, we will explain any change-of-mind cancellation exception before you order. A standard size, standard colour, pre-order or item printed after purchase is not automatically personalised.

Shipping & delivery

Dispatch: We aim to dispatch orders within 5-7 working days. Certain items are made to order or have a longer lead time; check the product description for details. Dispatch times are estimates and may be longer during busy periods.

Working days are Monday to Friday, excluding public holidays in Northern Ireland.

Available destinations, delivery services and the total delivery cost are confirmed before you place your order. Dispatch time is additional to the delivery estimate above. Tracking details are provided where a tracked delivery service is used.

Pre-orders or other products with a longer lead time will have their delivery arrangements explained before purchase. Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of the contract being made.

If delivery is delayed or a parcel appears lost, contact us so we can investigate with the carrier. We remain responsible for goods until you, or someone you nominate other than the carrier, physically receive them, except where the law provides otherwise for a carrier you independently commission.

If we miss an agreed delivery deadline, your legal rights may include setting a further reasonable deadline and ending the contract if that is missed. You may end it immediately where we refuse delivery or an essential agreed delivery date is missed. We refund payments for orders properly ended for non-delivery without undue delay.

For any destination where customs duties, import taxes or handling charges could apply, we will explain before purchase whether these are included or payable separately. Please contact us if the treatment for your destination is unclear.

Changing your mind

For most online clothing purchases, you can cancel without giving a reason from placing your order until 14 days after the day you receive the goods. If one order is delivered in separate parts, the period runs from the day after you receive the last item.

Tell us clearly by email or post before that deadline. You can use the cancellation form below. Include your order number if available.

Send the goods back to our returns address within 14 days after telling us you are cancelling. Please pack them securely and retain proof of posting. Please return tags and packaging where possible.

Genuinely personalised goods may be exempt from change-of-mind cancellation, but your rights if they are faulty remain.

You pay the direct cost of returning a change-of-mind purchase.

Refunds & exchanges

For a valid change-of-mind cancellation, we refund the goods and, where you cancel the whole order, the cost of our cheapest standard outbound delivery option. We do not have to refund the extra cost of an upgraded delivery service.

We refund without undue delay and no later than 14 days after receiving the goods back or evidence you have sent them back, whichever happens first. If no goods were dispatched, we refund within 14 days of your cancellation notice. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee.

For a different size or colour, contact us. Exchanges depend on stock availability.

Faulty, damaged or incorrect items

Contact us if an item arrives damaged, is incorrect or develops a fault. Your order details and photographs can help us investigate, but photographs or original packaging are not an absolute condition of your statutory rights.

You normally have a short-term right to reject faulty or misdescribed goods within 30 days after delivery and receive a full refund. After that, you may be entitled to a repair or replacement, and in qualifying circumstances a price reduction or further right to reject. Your rights do not simply expire after 30 days.

We cover reasonable return costs for faulty or incorrectly supplied goods. Where you are entitled to reject faulty goods, the refund is made without undue delay and within 14 days after we agree you are entitled to it. Normal wear, misuse or damage caused after delivery does not itself make a product faulty.

Our Content

Streetrelease artwork, photographs, logos and original website content belong to us or our licensors. Buying an item does not transfer rights to reproduce its artwork commercially.

Cancellation